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Announcements

  • Welcome to the JumpingJack Help Center !

FAQ

  • What is JumpingJack ?

Watch

Device support

  • JumpingJack video playback browser compatibility
  • iOS (Apple) : locked app at splashscreen or MyLibrary
  • iOS (Apple) : supported mobile devices
  • Android devices support
  • Television : Roku
  • Television : Roku : "HDCP unauthorized. Content disabled"

Computer settings

  • DNS settings (name servers)
  • Video playback and high CPU load

Manage

New account

  • Create a JumpingJack account

Account access

  • Changed my account password, and now can not use iOS app
  • Password reminder (lost password reset)

Resolve

Other articles

  • Geographic locations supported by JumpingJack video delivery
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