Learn

Announcements

• Welcome to the JumpingJack Help Center !

FAQ

• What is JumpingJack ?

Watch

Device support

• JumpingJack video playback browser compatibility
• iOS (Apple) : locked app at splashscreen or MyLibrary
• iOS (Apple) : supported mobile devices
• Android devices support
• Television : Roku
• Television : Roku : "HDCP unauthorized. Content disabled"

Computer settings

• DNS settings (name servers)
• Video playback and high CPU load

Manage

New account

• Create a JumpingJack account

Account access

• Changed my account password, and now can not use iOS app
• Password reminder (lost password reset)

Resolve

Other articles

• Geographic locations supported by JumpingJack video delivery